One of the most important characteristics is certainly precision. Both the ability to follow the check-list of daily tasks to be carried out and the ability to prioritise the various activities, respecting standards and timings and giving due importance to guests, phone calls, e-mails and various unforeseen events. Then empathy, thanks to which one is able to connect with the guest. It is especially important to resolve complaints and to welcome guests who need to find points of reference in the various destinations where they are staying. understanding their discomfort and what they are experiencing at that moment.
Winter Session: 10 February – 7 March 2026
Summer Session: 8 June – 5 July 2026
2 semestri (including internship)
Mickeyas Fikre Abebe, Nazar Charupa, Yvan Mugabowakigeli, Mohit Ahuja
197,00 €
EDUCATIONAL PLAN
RECEPTIONIST
MODULE 1
- Knowledge of the hotel company
MODULE 2
- The staff. Departments, roles and duties
MODULE 3
- The arrival of the guest
MODULE 4
- The guest’s stay
MODULE 5
- The guest’s departure
MODULE 6
- The pricing plan
MODULE 7
- The sale of rooms
MODULE 8
- Telephone sales
MODULE 9
- Booking management
MODULE 10
- Document archiving
MODULE 11
- The passage of deliveries, the check of the case and case back
MODULE 12
- Control of arrangements and charges
MODULE 13
- The back office
